Shipping Policy

Deliverable Areas

Only available in the U.S. contiguous 48 states.

Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands of U.S. Territories are not available for delivery.

About Delivery Address

* Cutting Machine is not supported to ship to P.O. Boxes address. The physical address is required.

* We have warehouses in New Jersey and Los Angeles. The shipment will be arranged depending on the in-stock quantity and your delivery address.

* Please double-check the order in your cart and the delivery address to ensure everything is correct before placing an order.

* If you need to change the delivery address or cancel the order, please contact us via email (customerservices@loklik.com) within 24 hours of placing the order. Once your pre-sale order is shipped, we are unable to make any changes or cancellations.

Delivery Options and Freight Terms

* We ship mainly through two carriers: FedEx / UPS.

Shipping and Delivery time

Pre-Sale Order

* Cutting Machine Delivery time: Your order will be shipped in late September 2023 according to the orders. Please note the delivery will be postponed to the next business day in case of a holiday.

* After the pre-order is shipped, Please allow 3-10 days for delivery.

Regular order

* Delivery time: Your order will be delivered within 48 hours after placing the order. Please note the delivery will be postponed to the next business day in case of a holiday.

* Please allow 3-10 days for delivery.

Tracking Order

* After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

* Once the order has been shipped, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you can track the status of your order.

* If the order shows signed but not received, please contact us at support@loklik.com within 7 days of the delivery recommended by the carriers. Otherwise, we will not assume any responsibility.

* If the product has any damage when you receive it, or the product inside is missing, please contact us After-sale mailbox: support@loklik.com immediately when receiving the package with the order number and relative pictures / or a video.