Umsatzsteuer- und Mehrwertsteuerrichtlinie

1. Scope

VAT is a consumption tax applied to most goods and services supplied within or imported into the EU. VAT requirements and rates may vary depending on the customer’s location, the type of product purchased, the place of supply, and other circumstances required by applicable law.

2. VAT on Consumer Orders

Where required by applicable law, VAT will be calculated using the rate applicable to the order. The applicable rate may be determined by factors including:

• The EU Member State to which the order is delivered;
• The type and tax classification of the product;
• The location from which the order is supplied or dispatched; and
• Any applicable VAT exemption or special tax treatment.

3. Prices and Checkout

For sales to EU consumers, prices and taxes will be displayed in accordance with applicable consumer and VAT laws.

Before an order is submitted, the checkout page will show the total amount payable, including VAT and other charges that can reasonably be calculated in advance. Delivery charges, where applicable, will be shown separately or included in the total price.

If the website identifies a price as excluding VAT, the applicable VAT amount will be added and displayed before the customer completes the purchase.

4. Orders Shipped from Outside the EU

Orders dispatched from outside the EU may be subject to import VAT, customs duties, customs-processing charges, or carrier fees.

Where these amounts are collected during checkout, they will be shown as part of the order total. If they are not collected during checkout, the relevant customs authority, postal operator, or delivery carrier may request payment before or upon delivery.

The amount payable may depend on the destination country, the origin and classification of the goods, the value of the shipment, and the customs rules in effect when the goods enter the EU.

5. Business Customers

EU business customers may be asked to provide a valid VAT identification number and other information needed to determine the correct VAT treatment.

A VAT number may be checked through the EU VAT Information Exchange System (“VIES”) or another legally accepted verification method. Reverse-charge treatment or another B2B VAT treatment will be applied only when the transaction meets the applicable legal requirements.

If the VAT number cannot be validated or the required conditions are not satisfied, VAT may be charged at the applicable rate.

6. VAT Invoices

Where required by law, an invoice or VAT invoice will be provided containing the information required under the applicable invoicing rules.

Customers who require an invoice should ensure that their billing name, address, VAT number, and other relevant information are entered correctly when placing the order.

7. Refunds and Cancellations

If an order is cancelled, returned, or refunded, any VAT adjustment will be processed in accordance with applicable tax law and our Return & Refund Policy.

Where a taxable purchase is fully refunded, the corresponding VAT included in the refunded amount will normally be adjusted accordingly. For partial refunds, any VAT adjustment will be calculated based on the portion of the order being refunded.

Customs duties, carrier fees, and import-processing charges collected by third parties may be subject to separate refund procedures and may not be refundable by us.

8. Tax Exemptions

A tax exemption will be applied only when it is permitted by law and the customer provides all required valid documentation before the transaction is completed.

We cannot guarantee that documents submitted after an order has been placed will result in a retrospective VAT adjustment.

9. Changes to This Policy

We may update this policy when necessary to reflect changes in tax laws, administrative guidance, business operations, or checkout procedures. The date shown at the top of this page indicates when the policy was last updated.

10. Contact Us

If you have questions about the VAT shown on your order, please contact our customer service team and provide your order number and billing information.